Refunds are available only for items verified to be defective. We do not accept change-of-mind returns, including purchases made in error, compatibility issues when the listing is accurate, or items that are no longer wanted.
How to request a refund
If you discover a defect, contact us promptly at info@bravikpropertyservices.com or through our contact page. Include your order number, a description of the defect, and clear photos or a short video where possible.
We will review the issue and may request troubleshooting information or a return to verify the defect. Please keep the item, included accessories and packaging while we review your request. Do not ship an item back before receiving return instructions.
Approved defective-item refunds
For a verified defective item, Bravik will provide return instructions and cover approved return shipping if a return is required. Once the defect is verified and any required return is received, the approved refund is issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
Normal wear, misuse, accidental damage after delivery and unauthorized modifications are not product defects covered by this policy.